Privacy Policy

Last updated: July 13, 2026

ARVAM Solutions ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services (collectively, the "App"). Please read this policy carefully. If you disagree with its terms, please discontinue use of the App.

1. Information We Collect

We may collect the following types of information:

a) Information You Provide

  • Account registration details (name, email address, job title, company name)
  • Login credentials (username and password)
  • Support requests, feedback, and communications you send us

b) Information Collected Automatically

  • Device information (device model, operating system version, unique device identifiers)
  • App usage data (features accessed, actions performed, session duration)
  • Log data (IP address, crash reports, error logs, timestamps)
  • Network information required to sync data with the ARVAM EAM server

c) Data From Your Organization

  • Asset records, work orders, maintenance schedules, and related operational data entered by you or your organization

2. How We Use Your Information

We use the information we collect to:

  • Provide, operate, and maintain the App and its features
  • Authenticate users and manage account access
  • Sync your data between the mobile app and the ARVAM EAM server
  • Send transactional and administrative communications (e.g., password resets, system alerts)
  • Diagnose technical issues and improve app performance
  • Comply with legal obligations

We do not sell or rent your personal information to third parties.

3. Data Sharing and Disclosure

We may share your information only in the following circumstances:

  • With your organization: Data you enter in the App is accessible to authorized users within your company as configured by your administrator.
  • Service providers: Trusted third-party vendors who assist us in operating our infrastructure (e.g., cloud hosting, analytics), bound by confidentiality obligations.
  • Legal requirements: When required by law, regulation, or valid legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

4. Data Storage and Security

Your data is stored on secure servers. We implement industry-standard technical and organizational measures — including encryption in transit (TLS) and at rest — to protect your information against unauthorized access, alteration, disclosure, or destruction.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

5. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you services. Operational data (assets, work orders, etc.) is retained according to your organization's agreement with ARVAM Solutions. You may request deletion of your account and associated personal data by contacting us at the address below.

6. Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you
  • Correct inaccurate or incomplete data
  • Request deletion of your personal data
  • Object to or restrict our processing of your data
  • Data portability (receive your data in a structured, machine-readable format)

To exercise any of these rights, please contact us at eamsupport@arvamtech.com.

7. Children's Privacy

The App is intended for use by business professionals and is not directed at children under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

8. Third-Party Services

The App may integrate with third-party services (e.g., IoT platforms, ERP systems). This Privacy Policy applies only to information collected by ARVAM Solutions. We encourage you to review the privacy policies of any third-party services you connect to the App.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last updated" date at the top of this page and, where appropriate, notify you through the App or by email. Your continued use of the App after any changes constitutes your acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: